We recently became aware of a potential safety issue with the Xiaomi Mi Electric Scooter Model: M , as it was determined that in a limited number of production units, a screw in the folding apparatus has the potential to come loose, causing the vertical component to break from the main body while in use. There are affected units, these were produced between October 27, and December 5, , and are primarily concentrated in the United Kingdom pcs. The above information may differ due to free transfer among different regions, which may not be accurate.
We have now issued a proactive product safety recall for the units potentially affected. The recall program will start on June 26, for the United Kingdom and July 1, for other markets. As such, we are encouraging all those who purchased this product to immediately stop using the Xiaomi Mi Electric Scooter M until they have determined whether their scooter is part of the recall. Related details appear below. Working closely with our Mi Electric Scooter manufacturer, we have remedied the issue moving forward.
We sincerely apologize for any concern this may have caused our customers. We strongly encourage users to read our instructions carefully before operating. Consumers who purchased the product can easily determine if their Xiaomi Mi Electric Scooter M is subject to recall by entering the serial number in the box below.
The serial number can be located as shown. If your device is part of the product safety recall program, you will immediately receive a prompt asking to enter your email address. Within 72 hours, you will receive additional information regarding the repair of Xiaomi Mi Electric Scooter at no cost to you.
We appreciate your cooperation in this important matter. Xiaomi will require the serial number of your Mi Electric Scooter M as part of the recall process. You can find your serial number as shown:. The recall will begin on June 26th in the United Kingdom and July 1st in other markets. Please see the following steps in order to start your recall process successfully. If more than one option is provided, you can choose whichever is convenient to you.
Your scooter will be repaired using an approved shipping service. Upon receipt, please pack your scooter in the provided shipping materials or pack it properly in accordance with the standards provided by the shipping company.
The shipping company will collect your scooter from the address provided. The shipping company will then be in charge of sending the scooter to the assigned service center for repair. Repairs will be completed within business days from the date the scooter is sent in for repair, and returned to you when completed. You may contact our Customer Service to check on the status of your repair at any time.
We thank you for your assistance and apologize for the inconvenience. Please bring your scooter to the dealer from where you purchased. Once there, the dealer will package and ship your scooter to the assigned service center for repair. It has been determined that your scooter is eligible for a same-day repair by taking it to an authorized repair location as listed above.
You may contact our Customer Service with any additional questions. For detailed instructions, please click here. To update from one to another, you need to have already a version installed on your PC. Although the experience of using K-Lite can be a challenge to navigate at the beginning, this pack is quite flexible.
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